Frequently Asked Questions
How does Beck/Arnley add parts to the line?
Product managers and researchers conduct ongoing research on the new
parts to add to the line. We respond to the approximately 100 new vehicle
launches and changes each year. New number research is done as soon as
vehicle part information becomes available. But, it is not only new number
research we do. Our research could allow us to add coverage to an existing
part number – what we call carry-up coverage.
How does Beck/Arnley research parts that have carry-up
coverage (fits more applications than we show in our catalog)?
Carry-up coverage comes out of any new research we do. For example, if we are
researching 2009 applications, and we find original equipment numbers that match
what we have today, we now have carry-up coverage.
How often does Beck/Arnley add parts to the line?
The Beck/Arnley product management team launches new parts each quarter during the year.
How long does it take, from start to finish, to add a part to the line?
Adding a new part could take two weeks to two years, or maybe even longer. Time frames are built
around the demand in the market and quality of suppliers we find to meet Beck/Arnley standards.
We require a source to meet critical quality specifications, along with fit, form and function of the
original equipment part.
How do you determine what parts get dropped from the line?
Beck/Arnley continuously monitors sales of individual parts. Once sales reach a point of decline, a decision
is made and a plan to discontinue the part occurs. We work with our sourcing and operations as well as our
customers to manage out of a particular part.
Is Beck/Arnley considering or adding any new product lines?
We are always looking to add new product categories to the line and research the aftermarket needs for repair and
maintenance of foreign nameplate vehicles. New categories must provide value to the technician or channel partner
of Beck/Arnley. We do not add new products, just for the sake of adding a new product category.
I am trying to log on and my account will not work.
Call Customer Service at 1-888-464-2325 or e-mail beckcustomerservice@beckarnley.com. Standard operation hours are 7 a.m. to 5 p.m. central standard time.
Where is Beck/Arnley located?
Our company headquarters is in Smryna, TN, which is about 15 miles outside of Nashville. We also have customer care centers in Jamaica, NY and
Los Angeles, CA. Our operations, customer service, finance, marketing, product management, and IT are located in Smyrna.
There is no photo - can you possibly retrieve one?
Please call customer service at 1-888-464-2325 or e-mail beckcustomerservice@beckarnley.com. If a photo is available, they will be happy to email you a copy or direct you to where it can be found on the Web site.
I need a warranty replacement and the company I bought the part from has closed. What can I do?
Call Customer Service to verify the part is still under warranty. If approved, fax the receipt for the part to verify the B/A product purchased and include contact information (name, address, phone number). We will forward the replacement part.
I need a warranty replacement and I have moved to a different state. Can you help?
Do you have your original receipt? If you do, contact customer service at 1-888-464-2325 or
e-mail beckcustomerservice@beckarnley.com.
Can you supply full technical help?
Beck/Arnley can only provide catalog look-up. We also can assist with product verification to make sure you have the right item(s) within the box.
Beck/Arnley is committed to our channel partners, and our channel partners are dedicated to servicing the public, the end-users whether do-it-yourself technicians or service dealers. We feature a list of distributors in your area, on our Web site at www.beckarnley.com. Please use "Find a distributor" on the Beck/Arnley homepage.
The web site is not clear as to whom you sell to or who can order from your Web site.
Our channel partners (WDs or jobbers) may order from our Web site. If you are not a channel partner, please use our distributor locator feature to
find one near you.
I need measurements and your Web site does not supply them.
For questions regarding our products, please contact 1-888-464-2325 or e-mail beckcustomerservice@beckarnley.com.
I don't understand your rotating electrical abbreviations.
For a complete list of abbreviations, click here.
